Frequently Asked Questions
Everything you need to know about your Pulse of Potential experience.
What is the shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-15 business days.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What materials are used in Pulse of Potential apparel?
We prioritize premium, sustainable fabrics including organic cotton, recycled polyester, and high-performance blends designed for both comfort and durability.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you restock items that are sold out?
Many of our core pieces are restocked seasonally. For limited-edition drops, we recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted if inventory returns.